Rental Terms & Conditions

1. Before Your Trip: Booking, Payment & Cancellation

Reservations & Payment Terms

• Full payment is required to confirm all reservations.
• Deposits, if permitted at management’s discretion, are strictly non-refundable.
• Accepted payment methods include credit card, cash, check (received and cleared 21 days before service), and ACH or bank wire.
• If any alternative payment method (cash, check, ACH, wire) is used and payment is not finalized within 24 hours after service, the reserve credit card on file will be charged automatically at 48 hours to complete payment.
• Credit card payments are subject to a 5% processing fee. We impose a surcharge on credit cards that is not greater than our cost of acceptance.
• For all check, ACH, or wire payments, a valid credit card must remain on file.

Credit Card Authorization Requirement (Fraud Prevention Policy)

For Special Event reservations, services over $1,000, or at management’s discretion, clients must submit:

• Front and back images of their ID or Driver’s License
• Front and back images of the credit card used for payment

The name on the ID/Driver’s License and the credit card must match. These measures are required to prevent fraud and protect both the company’s and client’s financial interests.

Failure to provide required documentation will result in the reservation being treated as a late cancellation. Services will not be rendered, but the client will be charged in full. This is because:

• Vehicle inventory was removed from active availability to honor the reservation.
• All subsequent requests for that vehicle were declined based on the existing reservation status.
• Service denial occurred solely due to the client’s failure to comply with documentation requirements after confirming the booking.

The client accepts full financial responsibility for the denied reservation under these circumstances.

Written Cancellations Required

• All cancellations must be submitted in writing via email.
• Cancellations are not accepted via phone, voicemail, or text message.

Refunds & Processing Fees

• Approved refunds are subject to a 5% processing fee. We impose a surcharge on credit cards that is not greater than our cost of acceptance.
• Refunds will be processed within 7 to 10 business days after approval.

Cancellation Notice by Vehicle Type

Special Events include: Mardi Gras, Sugar Bowl, Jazz Fest, Essence Fest, LSU Football, New Year’s Eve and Day, Christmas Eve and Day, Thanksgiving Day, and other high-volume dates as designated by management.

Rescheduling

• All rescheduling requests are subject to availability.
• A $100.00 rescheduling fee per vehicle will apply to all approved changes at management’s discretion.

Sudden Schedule Changes

We understand that clients may experience circumstances beyond their control, such as late or cancelled flights, or acts of God including hurricanes and flooding. Likewise, Jazzy has no control over such events. While we will always make our best effort to accommodate sudden changes made within 24 hours of service and/or during high-demand events, clients must understand that our manifest is often set well in advance to meet other pre-booked commitments and contractual obligations.

Dispatchers will work diligently to uphold the Jazzy standard, communicating promptly about any necessary adjustments or delays. However, in cases where service quality is impacted, clients should recognize that any degradation in service is a direct result of last-minute changes originating from their end.

2. What to Expect From Our Service

• All vehicles will arrive 15 minutes prior to scheduled pickup (spot time).
• All buses and motorcoaches will arrive 30 minutes prior to scheduled pickup (spot time).
• Chauffeurs are required to dress professionally at all times.
• Vehicle interiors will be cleaned to perfection prior to service. Exterior presentation will be reasonably clean, weather permitting.
• Charter services cover destinations within Orleans and Jefferson parishes. Destinations outside these parishes are subject to LPSC regulatory fees and additional mileage charges.
• Clients will receive a paid confirmation at the time of booking and a final receipt upon reservation closeout once full payment is complete.

Client Communication Policy

• All service requests, changes, or updates must be made directly with the company office.
• Jazzy Limousine is not responsible for miscommunications or unauthorized changes arranged directly with chauffeurs.
• It is the client’s responsibility to review their reservation confirmation for accuracy.

3. During Your Trip: Policies & Client Responsibilities

Grace Periods – Pickups

• Commercial flights: 45-minute grace period after flight arrival
• International flights: 1-hour grace period (client must maintain communication during customs clearance)
• FBO / private flights: 30-minute grace period from scheduled pickup time
• Special events and non-airport transfers: 15-minute grace period after scheduled pickup time

Wait time at commercial airports will not be increased to accommodate multiple unannounced flights. Standard grace periods apply to the scheduled flight only. Best practice is to schedule service based on the latest arriving flight.

In the event clients demand a set pickup time at a commercial airport, they forego our standard flight monitoring service and are subject to the 15-minute grace period, as clients should be ready at their scheduled time of pickup. Jazzy Limousines will not accommodate flight delays in this instance, as we will not request arriving flight information and will not be monitoring flight statuses per the customer’s instructions.

After grace periods expire:

• Dispatch will release the chauffeur and full fare will be charged as a Late Cancellation, or
• Service may convert to hourly charter at applicable minimums at the direction of the client.

Stop Fees (Per Stop)

• Two stops maximum per reservation.
• Each stop includes 15 minutes.
• Combined stop time exceeding 30 minutes will convert service to hourly charter.

Overage Billing

• Sedans, SUVs, Sprinters, and Stretch Limousines: billed in 15-minute increments (no grace period).
• Executive Buses, Mini-Coaches, and Motorcoaches: billed in 30-minute increments (no grace period).

Passenger Conduct & Damage Liability

• Smoking inside any vehicle results in a $2,500 fine. This is because smoking renders the vehicle unusable for 24 to 48 hours due to mandatory full detailing and odor treatment. Vehicles must be immediately taken out of service, causing missed commitments and revenue loss. The client will be responsible for all associated costs, liabilities, and lost revenue.
• Alcohol and drug consumption are strictly prohibited. Fines or citations will be billed to the client.
• Damage fees:
  • $150 minimum per carpet or seat burn
  • $250 minimum cleaning fee for spills, biohazards, or excessive mess
  • $2,500 minimum for smoking violations
• Jazzy Limousines is not responsible for delays caused by weather, traffic, or airport disruptions.
• Clients are responsible for all damage caused by their party.
• Jazzy Limousines is not liable for lost or forgotten items left in any vehicle.

4. After Your Trip: Billing & Invoicing

• Trip charges are estimates until service completion and subject to final audit.
• Stop fees, overages, damages, and additional costs will be automatically billed to the credit card on file unless alternate payment is pre-approved.

Invoicing & Late Payment Policy

• Invoiced clients must settle their balance within 7 days of service completion unless otherwise specified.
• Invoices not paid within 7 days will incur interest charges of $50 per day past due OR 10% of the invoice balance, whichever is greater.
• At 30 days overdue, Jazzy Limousine will charge the card on file in full, including accrued interest and fees.
• Credit card payments for invoiced accounts are subject to a 5% processing fee. We impose a surcharge on credit cards that is not greater than our cost of acceptance.
• Future service may be suspended for clients with overdue invoices.
• Clients agree to pay all costs, including attorney’s fees and court costs, associated with the collection of unpaid invoices.

Legal Acceptance

Submitting payment or confirming a reservation constitutes acceptance of all terms and conditions. Initiating a chargeback without first attempting resolution directly with Jazzy Limousines will result in account suspension and potential legal action.

This agreement shall be governed by and interpreted in accordance with the laws of the State of Louisiana. Venue for any legal action shall lie exclusively in the courts of Louisiana.

Contact

Jazzy Limousine & Shuttle
New Orleans, LA 70112
Phone: (504) 320-8448
Toll free: (855) 545-2999
Email: [email protected]

See also our Privacy Policy and published rates.