Terms & Conditions

All reservations require a fully processed payment. Managers have sole authority over deposits for service on a case-by-case basis. If a deposit is accepted, it is non-refundable. Payment can be made via check, cash, or credit card. Personal or business checks must be received and processed no later than 3 weeks prior to scheduled service. If a check is remitted, then credit card in-lieu is required on file.

Weddings have a 45-day cancellation policy for all vehicle types. No refund will be issued within the cancellation window.

Guests are required to meet their driver no more than 30 minutes after scheduled pickup time. Pickup time is defined as 30 minutes after the plane lands at the airport. For private and/or charter flights, and other transfers, pick up time is set by the client. After a 30 minute wait period, guests will have the option to 1) LATE CANCELLATION –  full amount is due, plus an additional wait fee if applicable, 2) CONVERT TO CHARTER at hourly rate with regard to vehicle specific minimum. All scheduled and unscheduled stops are billed as $20/sedans(3hr charter minimum), $30/SUVS(3hr charter minimum), $40/Stretches (4hr charter minimum), $50/sprinters(4hr charter minimum). No more than 2 stops allowed. There is a 15 minute period allowed for each stop. If client overage for any combined stop exceeds 30mins, then client agrees to convert to CHARTER. We are not responsible for delayed or cancelled flights.

For all sedans and SUVS there is a 24 hour cancellation policy. For sprinters and stretches, 72 hours. All executive buses, mini-coach, and coach buses require 7 days cancellation. Exceptions are Weddings and Special Events. Any cancellation is subject to Manager’s discretion.

Special Events include but are not limited to: Sugar Bowl, Mardi Gras, Jazz Fest, Essence Fest, LSU Football Games, New Years Eve & Day, Christmas Eve & Day, Thanksgiving Day. This includes any other high volume events that are designated by management.

Trip charges and additional fees are estimated. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet; Any overages and/or fees due upon final audit of reservation. Balance will be charged to the credit card on file immediately unless other arrangements are made.

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine or shuttle caused during the duration of the rental by them or any members of their party. A minimum fee of $150 for each carpet or seat burn. Smoking is absolutely not permitted in company vehicles. A minimum fee of $2500 will be assessed for this indiscretion. A cleaning fee of $500 will be assessed for any other damage caused to the vehicles, which results in cleaning. Alcohol consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof or obstruct the view of the driver by hanging out of windows. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Vehicles cannot be loaded beyond seating capacity.

Thank you for choosing Jazzy as your chauffeured solution!