Terms of Service

1. Acceptance of Terms

By booking transportation services with Jazzy Limousine & Shuttle (“Jazzy,” “we,” “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Booking & Reservations

• Reservations are subject to vehicle availability.
• A valid credit card is required to confirm all reservations.
• Bookings are confirmed via email or phone confirmation.
• Chauffeur contact information is provided 24 hours prior to pickup when possible.
• Wedding, convention, and large event bookings should be made 2–8 weeks in advance.

3. Rates & Payment

• Hourly rates begin at $70/hr. Airport transfers are flat-rate.
• All rates are subject to fuel surcharges, tolls, parking, and applicable taxes.
• Gratuity is not included and is at the customer's discretion (15–20% suggested).
• Additional stops, wait time beyond grace period, or extra hours are billed at the standard hourly rate.
• Payment is due at the time of service unless prior billing arrangements have been made.

4. Cancellation & Refund Policy

• 24+ hours notice: Full refund of any deposit.
• 6–24 hours notice: 50% of the reservation total is non-refundable.
• Under 6 hours notice or no-show: 100% of the reservation total is non-refundable.
• Weddings and large events (8+ hours) require 7-day notice for full refund.
• Refunds are processed within 5–10 business days.

5. Customer Responsibilities

• Provide accurate pickup time, location, and contact information.
• Be ready at the scheduled pickup time. A 15-minute grace period applies for airport pickups; 10 minutes for all other pickups.
• Treat vehicles and chauffeurs with respect. Damage to vehicles is the customer's financial responsibility.
• No illegal substances, smoking, or vaping in vehicles.
• Passenger count must match the booked vehicle capacity.

6. Service Limitations

• Jazzy is not responsible for delays caused by traffic, weather, road closures, or acts of God.
• Flight delays: We track flights in real time. Pickup is automatically adjusted for delays. No surcharge for delays under 60 minutes.
• We reserve the right to refuse service to anyone who is intoxicated, disruptive, or poses a safety risk.

7. Lost & Found

Jazzy is not responsible for items left in vehicles. We will make reasonable efforts to return lost items; customer is responsible for shipping/handling costs.

8. Limitation of Liability

Jazzy's liability is limited to the cost of the transportation service. We are not liable for consequential, incidental, or punitive damages.

9. Governing Law

These terms are governed by the laws of the State of Louisiana. Any disputes shall be resolved in Orleans Parish, Louisiana.

10. Contact

Jazzy Limousine & Shuttle
New Orleans, LA 70112
Phone: (504) 320-8448
Email: [email protected]